Achievements

Selected Achievements

Examples of measurable outcomes from my business analysis, product support and project leadership work:

• 25% increase in mortgage sales through optimized referral processes while leading technology-driven work in CIBC Mortgages and Lending.
• 15% improvement in data reporting through SQL-based requirements validation and analysis in wealth-management systems.
• 12% reduction in client request processing time through process and system improvements.
• 10% increase in client engagement through optimized wealth-management platform features.
• 10% improvement in system performance through data mapping and process optimization.

Professional Strengths Behind the Results

Requirements clarity, stakeholder facilitation, cross-functional leadership, KPI tracking, process improvement and the ability to connect business goals with technology delivery.